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Privacy Policy

Last Updated: January 15, 2023

At Sochnaya-Sparzha ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

Please read this Privacy Policy carefully. By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or book our services
  • Subscribe to our newsletter
  • Complete forms on our website
  • Contact us via email, phone, or other communication channels
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name, email address, phone number, and mailing address
  • Billing information and payment details
  • Service preferences and special requests
  • Information about your home or business premises (for service provision)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website addresses
  • General geographic location (e.g., city and province based on IP address)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your service requests
  • Communicate with you about appointments, services, promotions, and updates
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (subject to your preferences)
  • Personalize your experience on our website
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations
  • Enforce our terms and conditions

Disclosure of Your Information

We may share your personal information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. These service providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated to maintain its confidentiality.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with your consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access and receive a copy of your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us using the information provided in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as appointment confirmations and updates about your account.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policies of all websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with the last revised date. Your continued use of our website or services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sochnaya-Sparzha
123 Cleaning Avenue
Toronto, ON M5V 2K7
Canada

Email: [email protected]
Phone: +1 416-322-5544

This Privacy Policy was last updated on January 15, 2023.

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